Job Description

Client Call Center Representative/ Receptionist – Metro Lexus (Full-Time)

Are you passionate about your career and want to work for one of the leaders in the automotive industry.  If so, we have an excellent opportunity for you as a Client Call Center Representative/Receptionist at our Metro Lexus dealership located in Cleveland, Ohio.   Metro Lexus was recognized as an Elite of Lexus Dealership in 2023. This is our 7th Year in a Row! We sell vehicles people love and offer service people can trust.  Our Team is a group of hard working professionals who are passionate about our vehicles and being  Number 1in customer service.  We offer an excellent benefit package as well as a friendly and fun atmosphere!

Job Purpose:   Metro Lexus is looking for a Client Call Center Representatives/ Receptionist to work Full Time.  This position does require working on Saturdays.  The Client Call Center Representative/ Receptionist will ensure all business sales opportunities are effectively maximized by following-up with customers regarding the services they received while at the dealership and/or upcoming services needed. Other responsibilities include quickly responding to all internal and external guests and assisting sales, service and accounting departments with administrative tasks that require computer skills (excel, word, basic accounting, etc.) and organizational skills. 

Job Duties for Client Call Center Representative (about 20 hours per week):

1. Follow-up with customers regarding the services they received while at the dealership.
2. Update customer profiles with email addresses, phone numbers, addresses, etc.
3. Call customers and remind them when services to their vehicles are due (inspections, oil changes, etc.).  Including: Gather customer information and set appointments & track show and sold appointments on a log.
4. Ensure sales and service consultants follow-up on information requests from customers.
5. Answer all incoming calls and emails in a timely manner remembering to speak clearly and identifying yourself.
6. Return calls promptly that have been left on voicemail.
7. Support internal customer needs as requested. 

Job Duties for Receptionist (about 20 hours per week):

1. Answer all incoming calls and emails in a timely manner remembering to speak clearly and identifying yourself.
2. Greeting customers and guests promptly when they enter the dealership.
3. Return calls promptly that have been left on voicemail.
4. Support internal customer needs as requested.

Skills/Qualifications:

1. Should possess good written and verbal communication skills.
2. Excellent interpersonal and relating abilities.
3. Demonstrate the ability to deal courteously and effectively with customers and other associates by providing exceptional customer service.
4. Demonstrate excellent telephone etiquette.
5. Be able to get along and work effectively with associates.

Job Requirements:

1. Positive, friendly attitude, along with a customer service mentality.
2. High school diploma or general education degree (GED); one to two years of business experience; or equivalent combination of education and experience.
3. Good computer skills.
4. Enjoy working in a fast paced environment.
5. Available evenings and weekends.
6. All applicants must be able to pass pre-employment testing to include background checks, drug test, and valid driver license. 

Benefits:

Benefits include medical, dental and vision insurance, 401K retirement savings plan with company contribution, a progressive PTO plan, holiday pay, and company paid training.  Our company maintains a strong policy of equal employment opportunity for all associates.  We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

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