Job Description

Field Service Operations Manager

The Field Service Operations Manager will oversee and manage the daily operations of our field service team. This includes coordinating and supervising field service technicians, ensuring timely and effective customer service, and maintaining efficient service processes. The ideal candidate will have a strong background in software development, data management, and agile methodologies.

Key Responsibilities:

• Supervise and manage field service technicians, providing training, guidance and support as needed
• Develop and implement efficient and effective service processes to ensure timely and accurate completion of service requests
• Collaborate with cross-functional teams to identify and resolve any operational issues that may arise
• Analyze data and identify areas for improvement in service processes and customer satisfaction
• Ensure compliance with company policies and safety procedures
• Manage and maintain relationships with key customers and partners
• Participate in the development and implementation of new products and services

Qualifications:

• Bachelor's degree in Computer Science, Engineering or a related field
• Minimum of 5 years experience in field service or operations management
• Strong understanding of programming languages such as C++, Java, CSS, and Python
• Proficient in data structures, algorithms, SQL, and databases
• Experience with web development, Angular, REACT, and cloud computing (AWS, Azure)
• Knowledge of agile methodologies and version control systems
• Experience with HTML, JavaScript, software testing, debugging, and quality assurance
• Excellent communication and leadership skills
• Ability to effectively manage and prioritize multiple tasks and projects
• Strong problem-solving and analytical skills

Benefits

Applicants must be authorized to work in the U.S.

Preferred Skills

C++

1. Proficient in Java

CSS

Python

Data Structures

Algorithms

SQL

Databases

Web Development

Angular

Job Tags

Full time,

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