Manager, Tailor Made RSC Job at Abercrombie & Kent USA, Downers Grove, IL

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  • Abercrombie & Kent USA
  • Downers Grove, IL

Job Description

Position Summary
Achieve annual sales goals by providing effective management and leadership skills.


Responsibilities and Accountabilities

  • Develop sales strategies and use reporting metrics to measure, analyze, and evaluate the effectiveness of the sales team
  • Drive team to achieve annual sales goals, increase conversions, and be accountable for regional and individual TM team goals
  • Point of Contact for the next step escalated files for the Outside Sales Directors for a geographic region
  • Review all HNW/GK proposals for accuracy and ensure inclusion of A&K WOW moments and value in each proposal for geographic region
  • Monitor all weekly and monthly TM reporting including driving Net Due follow-up, QC checklist, Weekly follow-up, YOY/MOM statistical reporting by TC and Team, and monitor Team production monthly/quarterly if on track. Review reporting for booking trends and report to the VP
  • Recommend and drive communication channels across geographic teams and throughout the company
  • Evaluate the need for new hires and drive approved hiring, adjust staffing to accommodate needs across teams
  • Administrative staff-related duties including approval of staff hours, scheduling of PTO
  • Identify any gaps, evaluate performance, and drive training for staff
  • Evaluate and monitor TM team performance and provide approved recommendations for process, procedure, reporting and technology improvements across all teams.
  • Coach and mentor team to ensure A&K Sales and Service standards are met
  • Ensure the integrity of all sales, purchasing, and pricing models is maintained
  • Provide guidance on booking financials as needed (ie: margins, profits) to staff
  • Manage and monitor call queues to ensure appropriate phone coverage
  • Ensure FAM trips are scheduled to maximize destination/product knowledge
  • Ensure Company policies and procedures are adhered to
  • Monitor business cycles to ensure phone coverage during fams, peak sales periods, etc.
  • Collaborate with DMCs, Third Party Suppliers, and other internal departments to facilitate booking processes, close sales and manage quality issues
  • Resolve escalated problem files with team members
  • Make recommendations for process, procedure, reporting, and technology improvements
  • Coach and mentor all team members to ensure A&K Sales and Service standards are met

Requirements

Skills and Abilities

  • Effective people management and team building skills
  • Proven success in managing sales processes
  • Strong multi-tasking, organizational, and problem-solving skills
  • Ability to work well in stressful situations
  • Ability to work and contribute to a team environment
  • Excellent organizational skills
  • Excellent written and verbal communication skills
  • Working knowledge of Travel Studio preferred
  • Knowledge of world geography
  • Intermediate to advanced computer skills required (Microsoft Word, Excel and PowerPoint) and the ability to quickly master new technologies
  • Excellent customer service skills
  • Proven adaptability to changing situations, procedures, and priorities
  • Must speak/read/write English – additional languages a plus

Education and Experience

  • Minimum five years experience in sales/customer service management preferred
  • Bachelor’s degree required or relevant work experience
  • Luxury travel industry experience preferred

Special Requirements

  • Evening and weekend hours may be required
  • International travel may be required (and maintain a current passport)

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Work From Home
  • Wellness Resources

Job Tags

Holiday work, Full time, Temporary work, Work experience placement, Work from home, Weekend work, Afternoon shift,

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