Job Description

Work collaboratively to provide surgery scheduling, complex test coordination, as well as post-operative and clinic appointments for the Orthopaedic Surgery Department at MedSport. Assist the team to ensure appropriate authorizations, medical clearances, outside medical records and other required test results are obtained. Provide administrative support for clinical faculty as necessary. 

• Candidate will be responsible for scheduling surgical procedures.
• Cancel and reschedule OR cases and clinics as needed.
• Communicate with the patient to confirm OR date.
• Provide diagnosis and/or procedure codes to obtain approval for surgery.
• Obtain proper insurance address and documentation requirements for the letter of medical necessity to be sent.
• Enter outpatient surgery authorizations.
• Track pending authorizations.
• Schedule patients for clinic visits, consultations in other clinics, diagnostic studies, and ambulatory surgery.
• Instruct patients on preparations needed for appointments.
• Relinquish OR time if surgeon does not have cases to fill the rooms.
• Utilize available OR rooms for other dedicated surgeons.
• Work within a team providing cross coverage, as necessary. 
• Maintain faculty calendars and communicate clinic schedule changes to clinic team.
• Manage in-basket messages.
• Answer phone calls promptly and professionally.
• Manage faxes, copying and scanning as needed.
• Create correspondence, documents or perform other tasks as directed by physicians and/or supervisor.  
• Provide back-up support to the other faculty, when necessary. 
• Participate in staff meetings and LEAN / performance improvement initiatives. 

• High school diploma or GED.
• A minimum of 3 years of related experience.
• Knowledge of basic medical terminology.  
• This position requires excellent customer service skills to patient, families, faculty, staff, and peers. 
• Attention to detail is essential.  
• Must be patient and have a nurturing personality when dealing with anxious patients.
• All candidates must demonstrate a positive and professional attitude, providing outstanding customer service in all interactions. 
• Must be a team player with the ability to take direction and be respectful at all times.
• Demonstrated effective verbal and written communication skills with excellent computer skills in a medical office/outpatient practice. 
• Strong organizational and interpersonal skills
• Ability to complete multiple tasks within established and changing deadlines 
• Excellent attendance is vital to success in this position. 
• Staff members in this classification are expected to exercise judgment in identifying problems, determining cause and implementing solutions. 
• Ability to obtain reasonable knowledge of University policies and procedures. 
• Demonstrated active listening, and information technology skills.
• Familiarity with obtaining medical records, or professional medical billing. 
• Ability to work well within a team setting.  

• Strong administrative skills.
• Prior experience performing complex scheduling.
• Surgery scheduling experience.
• Knowledge of the following software programs: Endnote, M-Pathways, Outlook, OpTime and MiChart (EPIC). Ability to quickly become proficient in the use of new software.
• Experience working within a large, complex healthcare setting.
• Familiarity with Michigan Medicine's electronic medical record systems.
• Knowledge of university policies & procedures. 

Location is at Orthopaedic Surgery ? MedSport at Domino?s Farms. This position will work 8:00am to 5:00pm Monday through Friday, with the exception of meetings or coverage when necessary. Work from home options.

This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment. 

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third-party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Michigan Medicine improves the health of patients, populations, and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled any time after the minimum posting period has ended.

The University of Michigan is an equal opportunity/affirmative action employer.

About University of Michigan - Ann Arbor

A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.

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