Job Description

New Media Services Pty Ltd is a global BPO company specializing in providing intelligent outsourcing services through a combination of machine learning and human-driven tasks. We provide highly customized and cost-effective services to help improve the productivity of businesses around the world. We offer a range of intelligent customer support services, including multilingual customer support, human and artificial intelligence-based content moderation, chat operator services and the TIRO conversational AI platform.

The Role

• The Polish IM Chat Support position is responsible for facilitating interactive and creative communication with customers/subscribers through Instant Messaging with the goal of providing a personalized experience that meets the subscriber's/user’s needles for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency.

Ideal Profile

• Must be a PROFICIENT SPEAKER OF THE POLISH LANGUAGE.
• Excellent Polish communication skills, especially in conversational and creative writing.
• Apart from the language for the service, should be able to interact in the English language.
• Able to work in a virtual team environment with minimal supervision.
• Capable of working flexible hours and demonstrating commitment to the job.
• With reliable internet connection and computer/laptop.

What's on Offer?

• Flexible working options
• Work alongside & learn from best in class talent
• Fantastic work culture

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