Job Description

Description:

Project Name:
Data Product Delivery


Scope:


The Data, Information and Privacy Services Division uses a one-government approach to information and privacy governance, decision-making, and service delivery across the Government of Alberta (GoA) balanced with individual client needs. This facilitates enhanced data access, collaboration, reduction in data duplication, and innovation to ensure effective and efficient services across the government to provide better services to Albertans.
Reporting to the Manager, Data Product Delivery, Service Designer is responsible for supporting a data centre of excellence that delivers services to enable data access, analytics and economy to support data-informed decision making. This role works with other individuals within the Data Unit and across the organization to effectively delivery data products as the organization's data assets. The role focuses on delivering data products with agility, focus on business outcomes, innovation, and transformation to ensure data is treated as a corporate asset. This role supports the Data Product Delivery team in defining the scope, roadmap, designing the product, prototyping of data products and product opportunities for the GoA and its external partners (as needed).
The efforts of this role improve access to and informed use of GoA data assets both within and outside of government in support of policy analysis, program planning, and decision-making. This role requires the ability to think and work critically across the organization, as well as diving deeper on both data and information topics related to data access, data governance, and the data economy. Doing this work requires the role to work closely with other Analysts and Managers (and above) across the department to design, provide advice, and prepare recommendations for data product delivery.


The service designer supports the leadership and direction responsible for:
- Data Product Services;
- Data Analytics Services; and
- Data Architecture services.




Duties:


The Service Designer(s) will be responsible for activities such as review, discovery, prioritization, prototyping, evaluation, and change management for program review and data product delivery.


Services and project deliverables should evolve as the work progresses, in response to emerging user and business needs, as well as data product designs and technical opportunities. However, the following must be delivered (iteratively) over the course of the project:


Integration of human-centred design methods into program review and data product delivery.
Analysis and documentation of project outcomes such as whether there is efficiency in use for staff and easy access to services for citizens.


Analysis of internal and external data user experiences across channels (data pipelines, data user interfaces, data catalogues, data architecture etc.) and identification of gaps, opportunities, and solutions.


Based on business stakeholders and GoA policies, goals, priorities, and opportunities, a plan for and delivery of:


1. user and behavioral field research;
2. co-design workshops;
3. prototype design and testing;
concept testing
journey map and service blueprint development;
process mapping;
service prototyping;
user story mapping and creation
usability testing;
service performance measurement, analysis, and reporting; and
strategy and roadmap documents or diagrams.


A depiction of the overall end-to-end data/analytics product service journey and specific needs, opportunities, solutions, and metrics.


A plan for the integration of specific design and development work into the overall data service experience and measurement of results.


Co-design and development with program teams (executives and front-line staff) of new processes and policies to effect change management.


A plan for the integration of new data architectural solutions into existing data service operations by examining areas such as the impacts of the migration of data service delivery, data management innovation, change management, and data governance.


Equipment requirements:
Resource will require own equipment


Resource must provide their own computer and related equipment. The computer's operating system must be a modern version of Windows or MacOS that is compatible with Azure Virtual Desktop (AVD) and related software for remote access. Windows is preferred due to better compatibility. AVD/remote-related software will be installed on the resource's computer.


In the event that the Contractor s resources are directed to work remotely, the Contractor shall be responsible for providing all of its equipment, including computers, software, printers, supplies, desks and chairs. However, the Province shall ensure that the Contractor s resources have the necessary access and credentials to the Government of Alberta s system.


In the event that, the Contractor s resources are directed to work in-person, the Province shall provide the requisite office space, furniture and office supplies. However, the Contractor shall continue to be responsible for providing computers and software and the Province shall continue to ensure that the Contractor s resources have the necessary access and credentials to the Government of Alberta s system.


The fixed rate quoted must be inclusive of all overhead, office space and equipment, including supplies, administrative burden, mark-up and all other costs to perform the Services for the duration of the Contract.


Working Hours:
Standard Hours of work are 08:15 16:30 Alberta time, Monday through Friday excluding holidays observed by the Province
Work must be done from within Canada, due to network and data security issues.
It is anticipated the role will be 100% remote, however in the event of an onsite meeting, the GoA does not pay for travel to attend on-site meetings, nor any expenses related to relocation, commuting, housing/accommodation, food/drink.


Notes on Location:
Resource will work remotely, though must be available for onsite meetings when required.


Onsite meetings include but are not limited to strategic, architectural, and technical discussions, meeting with team members, senior managers, directors, executive directors and business clients. Frequency of meeting could be up to 3-4 times per month.


Incumbency:
This is a net new role.


Standard Background check required:


The Supplier shall, prior to commencement of the Services, provide the Province, on its request and at no cost to the Province, with criminal record checks.




Mandatory Training Courses:
Once hired the resource will be required to complete all mandatory training which includes but not limited to Freedom of Information and Protection of Privacy Act and Security awareness training. There may also be some optional courses as well.


Anticipated Interviews dates
will be held between (Oct 17 to 21)
Refer to the Job Posting attachments for the proposed form of contract applicable to this Contingent Resource Request


Scoring Methodology:
Financial/Pricing: 20%
Resource Qualifications: 20%
Interview Process: 60%


SUBMISSION MUST INCLUDE:
RESUME
ALL REQUIRED EXPERIENCE MUST BE DESCRIBED IN RESUME UNDER THE JOB/PROJECT WHERE EXPERIENCE WAS ATTAINED.
EACH JOB/PROJECT MUST CONTAIN THE TERM OF THE JOB/PROJECT IN THE FORMAT MMM/YYYY to MMM/YYYY.
RESOURCE REFERENCES
o Three references, for whom similar work has been performed, must be provided. The most recent reference should be listed first. Reference checks may or may not be completed to assist with scoring of the proposed resource.

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Qualification

Additional Details

• Payment Terms : Y030 - within 30 days Due net|Y015
• Maximum Extension Term (Months) : 6

Qualification Assessment

Must Have Education

Yes/No - The proposed resource must meet or exceed one of the following combinations of...

Yes Work Experience

Duration - Experience creating journey maps and service blueprints or other visual...

6 years

Duration - Experience facilitating and leading co-design workshops.

6 years

Duration - Experience using human-centered design approach (UX, customer experience, service...

8 years

Duration - Experience working with digital services (services including a significant digital...

8 years

Duration - Experience working with organizations change for service implementation (policy...

8 years

Duration - Working as a Service Designer on a project comparable in size and complexity...

8 years

Nice to Have Soft Skills

Yes/No - Ability to learn quickly, problem solve, troubleshoot, work independently and as part...

Yes

Yes/No - Ability to manage stress and conflict.

Yes

Yes/No - Excellent verbal and written communication skills and the ability to interact...

Yes

Yes/No - The ability to establish and maintain effective working relationships with team members,...

Yes Work Experience

Duration - Experience analyzing research data and presenting findings in diverse ways

5 years

Duration - Experience creating service metrics and measures.

5 years

Duration - Experience moving through projects shifting focus from small details to understanding...

5 years

Duration - Experience planning, conducting and analyzing behavioral/ethnographic field research...

5 years

Duration - Experience using advanced oral and verbal communication skills with staff at all...

5 years

Duration - Experience working in or for the public sector.

5 years

Job Tags

Holiday work, Contract work, For contractors, Work experience placement, Remote job, Relocation, Shift work, Monday to Friday,

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