Job Description

This position is eligible for primarily remote work but may require limited work onsite at times. Remote work must be performed at a location within the state of Iowa and comply with the remote work program and related policies and employee travel policy when working at a remote location .

Position Summary:

Iowa Health Care department of Health Care Information Systems (HCIS) is seeking a Systems Administrator will assist in the process of interfacing healthcare instruments in clinical settings with middleware that moves data in and out of the Epic Electronic Health Record (EHR). This position is a high visibility role that collaborates with Pathology, Clinical Applications, Network Infrastructure, IT Security, and instrument vendors. Some familiarity with RS-232 serial-based devices will be needed in the integration process.

The Systems Administrator will be responsible for the setup, maintenance, and administration of a variety of enterprise Microsoft Windows servers and support of vendor applications and instruments. A moderate understanding of MS SQL, IIS, Windows Printing along with the basic concepts of firewalls, networking, and network-based storage systems is also a requirement.

This individual will contribute to troubleshooting complex issues where analysis of situations or data requires an in-depth evaluation of contributing factors. This person must also network with key contacts outside their own area of expertise for issue identification and resolution. Position requires some 24x7 on-call and on-site support. 

Position Responsibilities:

• Participate in the design, implementation, and support of departmental and enterprise level healthcare related systems.
• Assist in the research and evaluation of new technologies and present recommendations along with justifications for hardware and software purchases.
• Collaborate with service owners, clinical staff, and vendors to define the scope of requests.
• Promote and maintain server and workstation patch management practices.
• Monitor capacity and performance for an enterprise scale environment.
• Assist in planning and implementation of application and systems upgrades.
• Assist in the Implementation of security, audit, and resource allocation policies and procedures.
• Install, upgrade, and maintain platforms like Data Innovations Instrument Manager, Haemonetics BloodTrack and SafeTrace Tx, Bio-Rad Unity Real-Time, Roche Infinity, Indica HALO AP, etc .
• Interface multiple vendor instrument systems with the enterprise network and Data Innovations Instrument Manager including RS-232 serial connectivity as well as TCP/IP. Large and small systems from vendors like Roche, Sysmex, Radiometer, Becton Dickinson, Siemens, bioMeriéux, etc .
• Deploy, Interface, and support a variety of Point of Care Devices (POCD) from vendors like Abbott, Roche, Nova, Siemens, and their integration with Abbott RALS.
• Support multiple remote Hospital Laboratory systems interfaces and integrations.
• The ability to work both individually, as well as in a team environment, in a highly collaborative manner utilizing excellent interpersonal skills.
• Applies proven analytical problem-solving skills to help identify and resolve simple to complex hardware and software issues.
• Produce and maintain design, installation, and configuration documentation for supported systems.
• Provide mentoring and cross-training of systems administration to other Team members and other Technical Stakeholders.
• Consults with vendor technical experts to determine device architecture, topology, and transmission requirements.
• Communicate and Coordinate with End Users, including Clinical Staff and other IT Resources, to resolve issues, complete requests and/or provide related support.
• Install and maintain enterprise-class Windows servers and all related processes, including security policies and virus protection, tuning, capacity planning, and monitoring of all resources to ensure high availability of all services provided.
• Support various SQL, IIS, Microsoft Windows failover-clusters, and related systems.
• Troubleshoot and provide problem resolution for complex server issues.
• Manage and participate in projects as assigned, and work with team members across the enterprise to deliver project goals.
• Analyzes system requirements in response to customer request and costs by working directly with management and senior system administrators.
• Write and document test plans for system, device and instrument implementation and maintenance.
• Provide Tier 2 support for all Lab Systems, including on-site as needed.
• Participate in 24 x 7 on-call support rotation as required.

Health Care Information Systems (HCIS) provides and supports information and communication systems and technology that facilitate quality patient care, progressive medical education, and innovative research.

HCIS services University of Iowa Health Care by providing comprehensive, high-level support for patient care delivery, internal and external communication, technology innovation, medical education, and research. Creating and maintaining a positive, productive, and rewarding environment for information technology and communication staff.

Pay Grade :

Salary: $56,645.00 to commensurate - 4B

The University of Iowa offers a generous benefits package, including 24 days paid vacation per year to start and paid sick leave. Complete information regarding the full benefits package may be viewed at:

Percent of Time: 100%

Location: 3281 Ridgeway Dr, Coralville, IA 52241

Staff Type: Professional & Scientific

Type of Position: Regular

Education Required

Bachelor's degree in MIS, Computer Science, or related degree; or an equivalent combination of education and experience in a related field.

• Experience Requirements
• Typically, 3-5 years of experience in IT systems infrastructure development.
• In-depth working knowledge of server hardware and Microsoft Server Operating Systems.
• Basic knowledge with remote management tools, MS Clustering services, software, and operating system patch management.
• Strong understanding of the principles of customer service.
• Accuracy and attention to detail with strong organizational skills.
• Ability to effectively document procedures and instructions.
• Excellent communication skills, both written and oral, and strong interpersonal skills.
• Ability to manage small IT projects that require coordination of staff and resources.

Desired Qualifications

• Experience with Microsoft IIS, Microsoft SQL, InterSystems, and/or Oracle database systems.
• Basic understanding of networking technologies and firewalls.
• Familiar with server hardening methodologies and practical implementation experience.
• Experience working with and troubleshooting serial and TCP/IP connected devices.
• Experience interfacing Laboratory instruments or Clinical Devices in a healthcare environment.
• Experience with HL7 and ASTM interface protocols.
• Proficient in programming with a scripting language such as PowerShell.

To be considered, applicants must upload a resume (under submission relevant materials) that clearly addresses how they meet the listed required and desired qualifications of this position. A cover letter is desired as part of the application process. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.

This position is not eligible for University sponsorship for employment authorization.

For additional questions please contact Rick Dyson [email protected]

The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.

About University of Iowa

With over 31,000 students, the University of Iowa is one of the nation's top public research universities, a member of the Big Ten conference and the Association of American Universities. The University of Iowa is composed of eleven colleges and is known around the world for its balanced commitment to the arts, sciences, and humanities. It is home to one of the nation's largest academic medical centers and the pioneering Iowa Writers' Workshop. The University of Iowa promotes work/life integration and is located in the casual yet cosmopolitan environment of Iowa City, widely recognized as one of the country's most livable communities.

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