Job Description

Hi! We’re Fetch, a family owned, multi-specialty group of veterinary practices located in Florida and South Carolina. Our locations offer specialty services along with 24hr ER support. We’re seeking an experienced Practice Manager to lead our Specialty Departments at our NEWEST Fetch location in the sunny state of Florida!

This is an exciting opportunity to join a growing practice and make a significant impact on the lives of animals and their owners!

As a leader in our organization, you will be responsible for managing the daily operations of the Specialty Services department and ensuring the delivery of exceptional patient care and client service. You will work closely with our team of veterinary professionals to uphold our high standards of quality and professionalism.

Responsibilities:

• Direct and supervise specialty services team members in an active leadership role to ensure team success (70% “on the floor”, 30% office/clerical environment)
• Manage the daily operations of the Specialty Services department, including scheduling, staffing, and workflow
• Ensure excellent patient care through team training and supervision
• Collaborate with other department managers to ensure effective communication and coordination of services
• Implement and maintain policies and protocols for the Specialty Services department
• Monitor department performance metrics and implement strategies for continuous improvement
• Assist in recruitment, hiring, and training of new team members
• Handle guest complaints and resolve issues in a timely and satisfactory manner

Requirements

• Credentialed Veterinary Technician - Required; VTS - Preferred
• Minimum of 3 years of experience in specialty veterinary practice is required
• Experience in veterinary practice management is preferred
• Strong leadership and interpersonal skills
• Demonstrated ability to develop and manage a team
• Excellent communication and organizational skills
• Knowledge of veterinary practice operations and best practices
• Understanding of financial management and budgeting
• Proficiency in veterinary practice management software
• Bachelor’s degree in business or related field is preferred

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k with employer match)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Employee assistance program
• Employee Pet Plan
• Continuing education and uniform allowance
• Tuition reimbursement

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