Job Description

Admissions Outreach is the first point of contact for prospects, new students, and their families. Student aides will work at the front desk of Admissions Outreach. Student aides must be able to provide exceptional service and accurate information via telephone and in-person communication.

Schedule Information : will determine schedule based on student's availability. Must have availability to work during the following office hours:

Monday: 8am to 7pm

Tuesday: 8am to 7pm

Wednesday: 8am to 7pm

Thursday: 8am to 7pm

Friday: 8am to 4:30pm

Maximum hours per week: 20 hours

Responsibilities

Greeting prospects, new students, and their families
Checking in appointments and walk-ins
Answering incoming phone calls and making outgoing phone calls
Helping prospects complete a Harper College application and submitting admissions documents
Referring students to other departments for additional support
Provide campus tours
Assist with other recruitment duties and events as assigned

Duties of Position:

The front desk in Admissions Outreach is the first point of contact for students, families, and visitors. Team members must be able to provide exceptional customer service in-person, via telephone, and through written / virtual communication. Additional duties include helping the office with special projects, recruiting events, and campus tours.

Education Requirements : You must be a Harper student, enrolled in at least six credits during the fall and spring semesters and three credits during the summer semesters.

Experience Requirements : Prior customer service experience is preferred. Foreign language skills are a plus (especially in Spanish and Ukrainian).

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