Job Description
We are the leading provider of professional services to the middle market
globally, our purpose is to instill confidence in a world of change,
empowering our clients and people to realize their full potential. Our
exceptional people are the key to our unrivaled, inclusive culture and talent
experience and our ability to be compelling to our clients. You’ll find an
environment that inspires and empowers you to thrive both personally and
professionally. There’s no one like you and that’s why there’s nowhere like
RSM.
*All locations may be considered for this position with hybrid flexibility.
**Outsourced Solutions and Managed Services Director, Qualtrics Developer**
RSM is a leading provider of audit, tax, and consulting services to middle-
market businesses and entrepreneurs across a broad range of industries. RSM’s
Outsourced Solutions and Managed Services team provides a strategic bridge
between business development, practice leadership, customers, and internal
operations. This newly created team offers the opportunity to work in a
startup type environment and help build the offering from the beginning and
help shape the future of the Managed Services Practice. We are currently
seeking an Outsourced Solutions and Managed Services Director, Qualtrics
Developer.
As a Qualtrics Developer within the client experience team, this individual
will build and maintain our client experience technical platform for
outsourced solutions. This individual will be responsible for survey creation
within the Qualtrics platform, distribution, optimization and orchestration
in order to help gain an understanding of our clients while also driving
continuous service improvement. This resource will closely with our process
analyst to review and document current workflows, identify inefficiencies, and
design process improvements that align with our managed services strategic
goals. You will also partner with product management leaders from individual
service lines across the company to identify, design, and lead change
initiatives. Your efforts will directly contribute to delivering a superior
client experience and operational excellence.
**Job Responsibilities:**
* Design and develop scalable client surveys across the client lifecycle
* Implement new features and optimize existing ones to provide a seamless client experience
* Automate client lifecycle touchpoints and appropriate workflows with tooling including but not limited to ServiceNow, PowerBI, and Qualtrics
* Develop and maintain dashboards for visualization of qualitative and quantitative survey data
* Attend frequent meetings to collaborate with your peers, prioritize features and workflows, and consistently deliver value
* Orchestrate, manage, and successfully deliver large scale cross-functional initiatives
* Work directly with cross-function stakeholders and users of the tools and dashboard
* Conduct and improve client surveys across the client lifecycle for outsourced solutions
**Required Qualifications and Experience:**
* Bachelor’s degree in Information Technology, Business Administration or related experience
* Interest in the fields of market research, data analytics, and consumer behavior
* Minimum of 6 years of relevant experience in data analysis, client experience, or similar background
* Experience with surveying script platform Qualtrics
* Work with MS Office Programs
* Experience with software engineering best practices (design documents and architecture reviews) reflecting a disciplined approach to testing and quality assurance
At RSM, we offer a competitive benefits and compensation package for all our
people. We offer flexibility in your schedule, empowering you to balance
life’s demands, while also maintaining your ability to serve clients. Learn
more about our total rewards at [
rsmbenefits](
As an Affirmative Action and Equal Opportunity Employer all applicants will
receive consideration for employment as RSM does not tolerate discrimination
andor harassment based on race; color; creed; sincerely held religious
beliefs, practices or observances; sex (including pregnancy or disabilities
related to nursing); gender (including gender identity andor gender
expression); sexual orientation; HIV Status; national origin; ancestry;
familial or marital status; age; physical or mental disability; citizenship;
political affiliation; medical condition (including family and medical leave);
domestic violence victim status; past, current or prospective service in the
US uniformed service; US MilitaryVeteran status; pre-disposing genetic
characteristics or any other characteristic protected under applicable
federal, state or local law.
Accommodation for applicants with disabilities is available upon request in
connection with the recruitment process andor employmentpartnership. RSM is
committed to providing equal opportunity and reasonable accommodation for
people with disabilities. If you require a reasonable accommodation to
complete an application, interview, or otherwise participate in the recruiting
process, please call us at 800-274-3978 or send us an email at
[
[email protected]](mailto:
[email protected]).
RSM does not intend to hire entry level candidates who will require
sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent
U.S. college university graduate possessing 1-2 years of progressive and
relevant work experience in a same or similar role to the one for which you
are applying, excluding internships, you may be eligible for hire as an
experienced associate.
RSM will consider for employment qualified applicants with arrest or
conviction records in accordance with the requirements of applicable law,
including but not limited to, the California Fair Chance Act, the Los Angeles
Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair
Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance.
For additional information regarding RSM’s background check process, including
information about job duties that necessitate the use of one or more types of
background checks, [click
here](
background_checks.pdf).
At RSM, an employee’s pay at any point in their career is intended to reflect
their experiences, performance, and skills for their current role. The salary
range (or starting rate for interns and associates) for this role represents
numerous factors considered in the hiring decisions including, but not limited
to, education, skills, work experience, certifications, location, etc. As
such, pay for the successful candidate(s) could fall anywhere within the
stated range.
Compensation Range: $122,800 - $217,300
Individuals selected for this role will be eligible for a discretionary bonus
based on firm and individual performance.
Job Tags
Full time, Work experience placement, Internship, Local area, Immediate start,